Privacy Policy

Last Updated: May 14, 2026

Effective Date: May 14, 2026

Effective Date: May 14, 2026

This Privacy Policy describes in detail how Chalo collects, uses, and safeguards your personal information, the ways you can manage your data, the measures taken to protect the privacy of minors, and the application and updates to this policy. Before utilizing our services, please ensure you carefully read and understand the entirety of this Privacy Policy.

I. What Data Do We Collect?

Chalo collects, stores, and processes the following categories of data based on your explicit consent and as required by the functionality of the application:

  • Network Permission
    Purpose: Enables the app to access the internet for data transmission.
    Reason: Required to establish connectivity with remote servers and facilitate communication or data retrieval.
  • Wi-Fi State Permission
    Purpose: Allows the app to identify Wi-Fi connection details and status.
    Reason: Supports functionality dependent on Wi-Fi availability and connection quality.
  • Network Status Permission
    Purpose: Permits access to network connection status.
    Reason: Ensures efficient app performance by detecting network availability.
  • Modify Network State Permission
    Purpose: Grants the ability to adjust network configurations.
    Reason: Enhances the stability and continuity of service.
  • Change Wi-Fi State Permission
    Purpose: Allows toggling Wi-Fi connections.
    Reason: Optimizes app operations according to connectivity requirements.
  • Camera Permission (No Data Collection)
    Purpose: Grants access to the device camera.
    Reason: Facilitates features such as photo-taking without storing any personal image data.
  • Microphone Permission (No Data Collection)
    Purpose: Provides access to the device microphone.
    Reason: Supports voice input and interactions without collecting or storing user audio.
  • Change Audio Settings Permission
    Purpose: Permits modification of global audio settings.
    Reason: Improves audio quality and experience, such as adjusting between speaker and headphone modes.
  • Notification Bar Usage Permission
    Purpose: Enables notifications and updates to appear in the device's notification bar.
    Reason: Ensures timely delivery of important information and updates.

II. How Do We Collect Your Data?

Chalo collects your personal information for the following purposes:

  1. To ensure the proper functionality of the application and related services.
  2. To provide services to you, including but not limited to verification, upgrades, synchronization, and advertising services.
  3. To perform user authentication.
  4. To facilitate account recovery processes.
  5. For purposes of archiving and data backup.
  6. To enhance user data security and deliver customer support.
  7. To ensure security, prevent fraud, and address potential threats.
  8. To provide specific software functions or features based on your explicit requests.
  9. To conduct research and analysis regarding your use of the services, as well as troubleshooting, maintenance, and improving service quality.
  10. To send you marketing communications.
  11. To comply with legal obligations, including monitoring User-Generated Content (such as comments, images, and videos) to ensure it does not contain material that is pornographic, infringing, hateful, violent, or otherwise unlawful.

III. Sharing of Personal Information

Chalo may share your personal information in the following circumstances:

  • Service Providers and Partners: Chalo may share personal data with service providers, acting on Chalo's behalf, or partners, in accordance with your directions. Chalo does not disclose personal data to third parties for their independent marketing purposes.
  • Affiliates: Personal information may be shared within Chalo's corporate group, including subsidiaries, parent companies, and other affiliates, as well as strategic business partners, whether located domestically or internationally, for the purposes outlined above.
  • Third-Party Service Providers: Chalo may engage third-party service providers to perform specific functions on Chalo's behalf, such as data processing, fraud prevention, or payment services. These providers are contractually bound to process personal information in compliance with this Privacy Policy and Chalo's instructions. They are prohibited from using the information for their own purposes and must delete or return the data upon completing the tasks assigned.
  • Public Authorities: Chalo may disclose personal information to law enforcement, public authorities, tax agencies, or other organizations if required by law or when Chalo determines such disclosure is necessary for reasons of national security, public safety, or compliance with applicable regulations.
  • Corporate Successors: In the event of a corporate transaction, such as a merger, acquisition, sale of assets, or partnership, Chalo may transfer personal information as part of the transaction. Personal data may constitute a transferred asset in such cases.
  • With Your Consent or Direction: Chalo may share personal information based on your explicit consent or directions.
  • Legal and Operational Necessity: Chalo may disclose personal information to enforce its terms of service, protect its operational integrity, or safeguard the interests of its users, provided such disclosure has a lawful basis.

IV. How Will We Use Your Data?

Chalo processes the personal information it collects for the following purposes:

  • Ensure the effective operation of the app and associated services.
  • Deliver services, including verification, synchronization, upgrades, and advertising.
  • Perform user authentication and account recovery procedures.
  • Archive and back up data securely.
  • Enhance the safety of user information and provide customer support.
  • Conduct research, troubleshooting, maintenance, and improvement of services.
  • Send marketing communications tailored to user preferences.
  • Comply with legal obligations, including monitoring user-generated content for compliance with applicable laws, such as the removal of pornographic, hate-related, violent, infringing, or otherwise illegal materials.

V. How Do We Store and Protect Your Data?

We store your personal information securely in Singapore. The retention period for personal information is determined in compliance with applicable legal requirements, such as commercial and tax-related retention periods. Once these periods expire, the relevant information will be systematically deleted unless it is still required for the fulfillment or initiation of a contract, or there remains a legitimate interest in retaining it. Chalo implements robust security measures in accordance with industry standards to safeguard your personal information. These measures are designed to protect against unauthorized access, unauthorized disclosure, misuse, alteration, destruction, or loss of data. While we strive to maintain high standards of security, it is important to note that the Internet is not entirely secure. Communication methods such as email, instant messaging, or interactions with other users are not encrypted. We strongly advise against sharing personal information through such channels. To enhance the security of your account, we recommend using a strong and unique password.

VI. How Does the App Use Device Permissions?

When providing services to you, we may need to apply for certain device permissions on the device to collect the above information and enable related functions. These permissions are not allowed by default and will only be activated through your explicit authorization to enable specific features or services. You can also withdraw your consent and deny these permissions. Especially, even if we have obtained the consent of these sensitive permissions in the past, we will not collect your information when relevant functions or services are not needed.

Additionally, please note that we may use certain third-party SDKs to implement the security of our business operations and products. You can also use third-party developed H5 pages or mini programs, which may also apply to relevant operating system permissions when using our products.

The permissions that may be required are listed below:

(1) Network and Device State Permissions

  • android.permission.INTERNET
    Purpose: Allows the app to access the internet and transmit data.
    Reason: The app needs to connect to the internet to retrieve remote data or send requests.
  • android.permission.ACCESS_NETWORK_STATE
    Purpose: Allows the app to view network connection status (e.g., whether Wi-Fi is connected).
    Reason: Used to optimize network requests or determine if the network is available.
  • android.permission.ACCESS_WIFI_STATE
    Purpose: Allows the app to check Wi-Fi status and details.
    Reason: Used to detect whether the device is connected via Wi-Fi and assess Wi-Fi signal strength.

(2) Audio and Media Permissions

  • android.permission.RECORD_AUDIO
    Purpose: Allows the app to record audio.
    Reason: Used for voice input, recording functionality, or audio capture. For example, users in live audio rooms require authorization to speak or hear others.
  • android.permission.MODIFY_AUDIO_SETTINGS
    Purpose: Allows the app to modify global audio settings (e.g., adjust volume or switch audio modes).
    Reason: Improves the user audio experience, such as switching between speaker and headphone modes.

(3) Storage and Media Permissions

  • android.permission.READ_EXTERNAL_STORAGE
    Purpose: Allows the app to read external storage on the device (e.g., images, videos, documents).
    Reason: Used to access files or media stored on the device (applicable to Android 13 and below).
  • android.permission.WRITE_EXTERNAL_STORAGE
    Purpose: Allows the app to write to external storage on the device.
    Reason: Used to save files or media data to the device.
  • android.permission.READ_MEDIA_AUDIO
    Purpose: Allows the app to read audio files from the device.
    Reason: Specifically used for Android 13 and above to access audio files.
  • android.permission.CAMERA
    Purpose: Allows the app to access the camera for taking pictures.
    Reason: Used to enable features like taking custom profile photos in rooms.

(4) Notification and Foreground Service Permissions

  • android.permission.POST_NOTIFICATIONS
    Purpose: Allows the app to send notifications to the user.
    Reason: Necessary for notifications on Android 13 and above.
  • android.permission.FOREGROUND_SERVICE
    Purpose: Allows the app to run foreground services.
    Reason: Ensures important tasks (e.g., music playback, navigation) continue running even in the background.

(5) Billing-Related Permissions

  • com.android.vending.BILLING
    Purpose: Allows the app to use Google Pay in-app purchase functionality.
    Reason: Supports in-app purchases or subscription services.

VII. Marketing Communications

Chalo may send you marketing communications related to our services or those of our partners, but you may opt out at any time by contacting us at amitgauravdigital@gmail.com.

VIII. What Are Your Data Protection Rights?

Under applicable laws, you have the following rights:

  • Right to Access: Obtain confirmation of whether your data is processed and request access to your data.
  • Right to Rectification: Correct inaccuracies or complete incomplete data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restriction of Processing: Limit the processing of your data under specific conditions.
  • Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
  • Right to Object: Object to the processing of your data for legitimate interests or public tasks.

Requests can be made via email at amitgauravdigital@gmail.com.

IX. Third-Party SDK Use

To deliver services to our users, Chalo incorporates third-party SDK technologies. When accessing web pages or applications developed by third parties, these entities may deploy their own cookies or use other technical tools. Chalo does not control the operation of such cookies or tools, and their use is not governed by this policy. To ensure the protection of your information, we recommend reviewing the privacy policies of any third-party SDK providers before engaging with their services. Should you identify any risks associated with these SDKs or similar tools, we encourage you to discontinue the related activities immediately and contact us for assistance.

To enhance our services, improve service stability, optimize performance, or introduce new features, we may update or adjust the third-party SDKs we utilize. Any such adjustments will strictly comply with applicable laws, regulations, and oversight requirements. Prior to integration, we evaluate the legality, legitimacy, and necessity of any third-party SDK's collection of personal data to safeguard your privacy. You may review the data usage and protection practices of third parties via the Third-Party SDK List. Please note that due to version upgrades, policy changes, or other factors, third-party SDKs may alter their handling of personal information.

X. Privacy Policy for Minors

Chalo does not knowingly collect, solicit, or store personal information from individuals under the age of 18 (or the minimum age of consent in your jurisdiction) ("Minors"). If you are a Minor, please do not provide Chalo with any personal information, including your name, address, phone number, or email address. If we discover that personal information from a Minor has been collected, we will promptly delete such data. If you suspect that Chalo may have inadvertently collected information from or about a Minor, please contact us at:

Email: amitgauravdigital@gmail.com

XI. No Sale of Personal Information

In compliance with the California Consumer Privacy Act (CCPA), Chalo makes the following commitments regarding your personal information:

  • Chalo will only collect, use, or disclose personal data for the purposes specified in this Privacy Policy or as otherwise permitted by the CCPA.
  • Under no circumstances will Chalo sell your personal information to third parties for independent use or marketing purposes.
  • Any data shared with service providers or partners, such as for payment processing, fraud prevention, or service delivery, will be done under strict confidentiality agreements, ensuring it is not used for unauthorized purposes.

XII. Cross-Border Data Transfers

Chalo operates globally, and to provide seamless services, your personal information may be transferred to or accessed by entities in other countries. Chalo complies with applicable data transfer regulations to ensure the security of your information regardless of its location.

XIII. Privacy Policies of Other Websites

Chalo's services may include links to external websites or applications. This Privacy Policy applies exclusively to Chalo's services. If you interact with third-party websites or applications, we strongly advise reviewing their respective privacy policies to understand how they manage your personal data.

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, please note that your personal data may be processed outside these jurisdictions. Such data transfers are governed by one of the following mechanisms:

  • Standard Contractual Clauses approved by the European Commission or other relevant authorities.
  • Adequacy decisions issued by the European Commission or equivalent authorities confirming the destination country provides an adequate level of data protection.
  • Legal mechanisms specific to data transfers to the United States or other regions in compliance with applicable laws.

If you reside in Virginia, you are entitled to privacy rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, or delete your personal data, as well as to opt out of specific data processing activities. To exercise these rights, please contact us at amitgauravdigital@gmail.com. When submitting an opt-out request, specify the type of request for efficient processing. For security purposes, we may request additional information to verify your identity. Chalo is committed to respecting your preferences and will process opt-out requests in accordance with the VCDPA.

XIV. Updates to this Policy

Chalo regularly reviews its Privacy Policy and publishes updates on this page.

XV. Contact Us

If you have questions about Chalo's Privacy Policy, the data we hold about you, or wish to exercise your rights regarding data protection, please reach out to us:

Email: amitgauravdigital@gmail.com

If we are unable to resolve your concerns, you may direct your complaint to the relevant regulatory authority in your jurisdiction.

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